Privacy Policy

Last updated: 19 January 2026

Vivid Caravans (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information, and how you can access or correct the personal information we hold about you.

This policy applies to personal information collected through our website vividcaravans.com.au, as well as through our enquiries, communications, advertising, and related services.

1. What personal information we collect

We may collect and hold personal information including, but not limited to:

• Name

• Email address

• Phone number

• Location details (such as suburb, state, postcode)

• Enquiry details, preferences, and requirements relating to caravans or services

• Communications between you and us (email, phone, messaging, forms)

• Marketing and advertising interaction data

• Website usage data (such as IP address, pages visited, time spent on site, referral source, and device information)

We do not generally collect sensitive information. If you choose to provide sensitive information, you consent to its collection and handling in accordance with this policy and applicable law.

2. How we collect personal information

We collect personal information when you:

• Submit a contact, enquiry, or booking form

• Call, email, or message us

• Subscribe to marketing communications or updates

• Interact with our advertising (including Google and Meta platforms)

• Browse or interact with our website (via cookies and similar technologies)

Where reasonable and practicable, we collect personal information directly from you.

3. Why we collect, use, and disclose personal information

We collect, use, and disclose personal information for purposes including:

• Responding to enquiries and requests

• Providing information, quotes, products, or services

• Managing customer relationships and communications

• Improving our website, products, services, and customer experience

• Sending marketing communications where permitted by law

• Operating, measuring, and improving advertising campaigns

• Conducting analytics, reporting, and business planning

• Complying with legal, regulatory, and contractual obligations

We only use or disclose personal information for purposes that are reasonably necessary for our business operations, or as otherwise permitted by law.

4. Direct marketing

We may use your personal information to send you marketing communications about products, offers, or updates that may be of interest to you.

We will only do this where:

• You have provided consent, or

• You would reasonably expect us to contact you for this purpose, and

• The communication includes a clear opt-out option

You can opt out of receiving marketing communications at any time by:

• Using the unsubscribe link in our emails (where provided), or

• Contacting us using the details in section 12

5. Cookies, analytics, and tracking technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality

• Analyse website traffic and usage patterns

• Measure advertising performance

• Build remarketing and custom advertising audiences

We may use third-party services such as Google Analytics, Google Ads, and Meta (Facebook) Ads for these purposes.

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

6. Disclosure of personal information to third parties

We may disclose personal information to trusted third parties who assist us in operating our business, including:

• Website hosting and IT service providers

• Customer relationship management (CRM) platforms

• Email and marketing service providers

• Advertising and analytics providers (such as Google and Meta)

• Professional advisers (accountants, legal advisers)

• Contractors or suppliers assisting with enquiries or service delivery

We take reasonable steps to ensure that third parties handle personal information securely and only for authorised purposes.

7. Overseas disclosure

Some third-party service providers we use may store or process personal information outside Australia (including in countries such as the United States or European Union).

Where overseas disclosure occurs, we take reasonable steps to ensure that personal information is handled in a manner consistent with Australian privacy laws.

8. Data retention

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

9. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include secure systems, access controls, and appropriate technical and organisational safeguards.

Despite these measures, no data transmission over the internet can be guaranteed to be completely secure.

10. Accessing and correcting your personal information

You may request access to personal information we hold about you, or request correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.

Requests can be made using the contact details below. We will respond within a reasonable timeframe, in accordance with the Australian Privacy Principles.

11. Complaints

If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate and respond to your complaint promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Vivid Caravans

Website: vividcaravans.com.au

Email:

Phone: (03) 9308 6553